Casinova Privacy Policy

At Casinova Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our platform. This Casinova casino privacy policy explains what information we collect, why we collect it, and how we use, store, and safeguard it. By registering an account and using our services, you agree to the practices described below.

Information We Collect

We collect information necessary to provide you with a safe, personalised, and legally compliant gaming experience. When you create an account with us, whether through Casinova casino login or our registration form, we gather several categories of data.

• We collect identity information such as your full name, date of birth, address, and government-issued identification documents required for KYC verification.
• We collect contact details including your email address and phone number, used for account communication and Casinova casino bonus notifications.
• We collect financial information related to deposits and withdrawals, including payment method details for transactions processed through Visa, Mastercard, bank transfer, e-wallets, and cryptocurrencies.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and ensure fair play.
• We automatically collect technical data such as IP address, browser type, device information, and login timestamps whenever you access Casinova.

How We Use Your Information

Our casino uses the data we collect for several legitimate purposes. We at Casinova process your information to verify your identity, prevent fraud, comply with anti-money laundering regulations, and meet our obligations under our Gaming Board of Anjouan licence. Our Casinova platform also uses your data to manage your account, process deposits and withdrawals, and deliver customer support through our 24/7 live chat and email channels.

We use your contact information to send you updates about your account, including changes to our terms, responses to support queries, and information regarding Casinova casino bonus offers, promotions, and our VIP program. You can opt out of marketing communications at any time, though we may still send you essential service-related messages.

Marketing and Promotional Communications

If you have consented to receive marketing materials, we may inform you about our welcome package, reload bonuses, cashback offers, tournaments, and other promotions available across the casino and sportsbook. Our Casinova team ensures that promotional emails include an unsubscribe option, allowing you to manage your preferences at any time.

Cookies and Tracking Technologies

Here at Casinova Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. Cookies help us recognise returning players, keep you logged in securely, and tailor content such as game recommendations. For more details on how we handle these technologies, please refer to our separate cookie policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our platform, including our operator Rabidi N.V., our brand manager KNG Partners, payment processors, identity verification providers, and regulatory authorities such as the Gaming Board of Anjouan (Union of Comoros). We only share the minimum information necessary for these parties to perform their functions.

• We share data with payment providers to process deposits and withdrawals securely.
• We share data with fraud prevention and KYC verification services to confirm your identity.
• We disclose information to regulators or law enforcement when legally required to do so.
• We may share aggregated, non-identifiable data with analytics providers to improve our services.

Data Storage and Security

Our Casinova platform employs industry-standard security measures, including encryption and secure servers, to protect your personal and financial information from unauthorised access, alteration, or disclosure. We retain your data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention periods expire, we securely delete or anonymise your data.

International Data Transfers

Because Casinova serves players across multiple regions, including Spain, Portugal, the United Kingdom, Canada, Australia, and Brazil, your data may be transferred and processed in countries outside your country of residence. We at Casinova ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Your Rights

You have several rights regarding the personal data we hold about you. We respect these rights and will respond to your requests within a reasonable timeframe.

• You have the right to access the personal information we hold about you.
• You may request correction of inaccurate or incomplete data.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You can request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at support@casinova.com. Our Casinova support agents are available 24/7 through live chat to assist with privacy-related inquiries.

Account Verification and Responsible Gaming

As part of our commitment to responsible gaming and regulatory compliance, we may request additional documentation to verify your age, identity, and source of funds. This process, known as KYC, is completed within 10 business days and is essential before processing withdrawals. Our Casinova team takes these measures seriously to prevent underage gambling and protect vulnerable players.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and game developers such as Pragmatic Play, NetEnt, and Evolution. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Casinova Casino is intended solely for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team via email at support@casinova.com or through our 24/7 live chat feature. We are here to address any privacy-related questions you may have while enjoying everything Casinova has to offer.