Casinova Terms and Conditions

Welcome to Casinova. These Terms and Conditions govern your use of our website and services. By registering an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. We are Casinova, operated by Rabidi N.V., owned by Liernin Enterprises LTD., and licensed under the Gaming Board of Anjouan (Union of Comoros), licence No. ALSI-152406028-FI2.

Eligibility and Account Registration

To use Casinova, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register with us, we require accurate, current, and complete information. We at Casinova reserve the right to verify your identity at any time, and we may request documentation to complete our Know Your Customer (KYC) procedures, which we process within 10 business days.

• You must create only one account with us.
• You must not access our services from restricted jurisdictions.
• You are responsible for keeping your login credentials confidential.
• We may suspend or close accounts that violate our policies.

We accept players from Spain, Portugal, United Kingdom, Italy, Austria, Switzerland, Finland, Norway, Poland, Hungary, Czech Republic, Canada, Australia, New Zealand, Brazil, Peru, and Chile, subject to local regulations. Casinova Casino Canada players should note that availability of certain methods and limits varies by location.

Deposits and Withdrawals

Our casino accepts deposits via Visa, Mastercard, Pay By Card, Revolut, Paysafecard, Jeton, MiFinity, RPDT, bank transfer, and various cryptocurrencies. The minimum deposit is €10 for all methods, except Bitcoin, which starts from €30. Maximum deposit limits vary by method, ranging from €1,000 for Paysafecard up to €5,000 for cryptocurrencies and bank transfer.

Withdrawals at Casinova require a minimum of €10, except for Bitcoin withdrawals which start from €60. We process withdrawal requests within 3 business days, and e-wallet payouts are typically instant, while bank transfers may take 3-5 business days. Our withdrawal limits are structured by VIP level and apply on a daily and monthly basis, varying according to currency.

• We reserve the right to request additional verification before processing withdrawals.
• Pending withdrawal requests may be cancelled at your discretion before processing.
• We are not responsible for delays caused by third-party payment providers.

Bonuses and Promotions

At Casinova, we offer a Welcome Package of up to €2,000 plus 350 Free Spins across four qualifying deposits. Our first deposit bonus matches 100% up to the applicable maximum plus 200 Free Spins, credited over 10 days. Casinova Casino Bonus offers, including the second, third, and fourth deposit bonuses, come with specific wagering requirements that you must meet within 10 days of activation.

Free spins granted under our promotions are valid only on Cash of Gods (ELA) and must be claimed within 24 hours of becoming available. Wagering requirements are set at x40 on the sum of your deposit and bonus amount, and x40 on any free spin winnings. We at Casinova impose a maximum bet limit while a bonus is active, and any winnings exceeding the maximum releasable amount will be voided.

• Bonuses cannot be combined with other active promotions.
• A withdrawal request made before claiming a bonus, or after its activation, voids your eligibility.
• We may cancel an active bonus from your profile or via support at any time, which voids the entire bonus balance.

Our Casinova Casino Bonus Code offers may be provided periodically through marketing campaigns; any such Casinova Casino Promo Code must be entered correctly and used within the stated validity period. We also provide reload bonuses, cashback offers, and tournaments such as Spinoleague and Roulette Run, each governed by separate specific terms available on our promotions page.

Games and Fair Play

Casinova offers over 12,319 games, including slots, live casino tables, table games, jackpots, and sportsbook betting. Our game library is powered by more than 100 providers, including Pragmatic Play, NetEnt, Play'n GO, and Evolution for live dealer content. All games available through Casinova undergo independent testing to ensure fairness and random outcomes.

We do not guarantee winnings from any wager placed on our platform. Gambling involves risk, and we encourage you to play responsibly. Our platform does not offer a no-account casino experience; registration is mandatory to access games, bonuses, and withdrawals.

Responsible Gambling

We are committed to promoting responsible gambling among our players. Casinova provides tools such as deposit limits, self-exclusion options, and cool-off periods to help you manage your gaming activity. If you feel that your gambling behavior has become problematic, we encourage you to contact our support team or seek assistance from professional organizations.

Customer Support

Our support team is available 24/7 via live chat and email at support@casinova.com. We currently offer support in English. While we do not provide phone support, we aim to resolve your inquiries promptly through our available channels.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Casinova. We are not liable for any losses arising from technical failures, third-party service disruptions, or unauthorized account access resulting from your failure to protect your credentials.

• We are not responsible for losses due to internet connectivity issues on your end.
• We reserve the right to void winnings resulting from technical errors or software malfunctions.
• Our liability, where applicable, is limited to the amount of your deposited funds.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Continued use of Casinova after any changes constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction, the Union of Comoros, under the Gaming Board of Anjouan. Any disputes arising from your use of Casinova Casino Online services shall first be addressed through our customer support before pursuing any external resolution mechanisms.

Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to us at support@casinova.com. We are here to assist you with any concerns regarding your Casinova account, bonuses, or general use of our services.