Casinova Responsible Gaming
At Casinova, we believe that gaming should always stay fun, safe, and firmly under your control. We at Casinova built our platform around thrilling slots, live tables, and sports betting, but none of that matters if play stops being enjoyable. That's why we have put together this Responsible Gaming page - to explain the tools, limits, and support options we offer, and to help you keep your gaming experience balanced and positive.
Here at Casinova Casino, we take our obligations seriously as an operator licensed by the Gaming Board of Anjouan (Union of Comoros). We want every visit to our site to be a source of entertainment, not stress. Below, you'll find practical information on how we help protect you, how you can protect yourself, and where to turn if gambling ever starts to feel like more than just a hobby.
Our Approach to Safer Play
We at Casinova understand that gambling isn't for everyone, and even for those who enjoy it, it should always remain a form of entertainment rather than a way to solve financial problems. Our team has designed the platform with several safeguards built in from day one, and we continue to review our tools regularly to make sure they meet the needs of our players across all the markets we serve.
Our Casinova platform is only intended for adults who are legally permitted to gamble in their country of residence. We verify the age and identity of every player during the KYC process, and we reserve the right to request additional documentation at any time. If you are under 18 (or the legal gambling age in your jurisdiction, whichever is higher), you must not register or play on our site. Registration and account access, including our Casinova login, require full identity verification.
Signs That Play May Have Become a Problem
We encourage every player at Casinova Casino to check in with themselves from time to time. Some common warning signs include:
- Spending more money or time on gambling than you originally planned
- Chasing losses by depositing again to try to win back money
- Borrowing money or using funds set aside for bills to gamble
- Feeling anxious, irritable, or guilty about your gambling habits
- Neglecting work, family, or personal responsibilities because of gaming
- Lying to friends or family about how much time or money you spend playing
If any of this sounds familiar, we at Casinova want you to know that help is available, and taking action early makes a real difference. Below, we explain the tools our Casinova Casino account settings offer so you can take back control whenever you need to.
Tools We Offer to Help You Stay in Control
Our Casinova account dashboard includes a set of responsible gaming tools that you can adjust at any time from your profile settings. We designed these features to be simple to use, so you never have to contact support just to set a limit - although our team is always available if you'd prefer some guidance.
Deposit Limits
We at Casinova let you set daily, weekly, or monthly deposit limits that cap the amount you can add to your account. Once your limit is reached, you won't be able to deposit further funds until the period resets. If you want to lower your limit, the change takes effect immediately. If you want to raise it, we apply a cooling-off period of 24 hours before the new, higher limit becomes active - this gives you time to reconsider the decision.
Loss Limits and Wager Limits
Beyond deposits, our Casinova Casino tools also allow you to cap how much you're willing to lose or wager over a given timeframe. This is a useful option for players who want an extra layer of control beyond simply limiting deposits, since it accounts for winnings that get re-wagered as well.
Session Time Reminders
We can send you reminders after a set period of continuous play, letting you know how long you've been at the tables or spinning the reels. These reality checks pop up regardless of whether you're winning or losing, helping you stay aware of time passing while you play at Casinova.
Take a Break: Cooling-Off Periods
If you need a short pause rather than a full account closure, our Casinova platform offers cooling-off periods ranging from 24 hours to several weeks. During this time, you won't be able to log in or place any bets, and we won't send you marketing emails or promotional offers, including offers related to our Casinova bonus program.
Self-Exclusion
For players who need a longer or permanent break, we at Casinova Casino offer self-exclusion for periods of 6 months, 1 year, or longer, up to a permanent exclusion. Once activated, self-exclusion cannot be reversed early, and your account will remain closed for the full duration you select. Follow these steps to activate self-exclusion:
- Log in to your Casinova account and go to account settings
- Select the "Responsible Gaming" or "Self-Exclusion" section
- Choose the exclusion period that fits your needs
- Confirm your decision - our support team may also assist you via live chat
- Your account will be closed immediately for the chosen duration, and all pending bonuses will be voided
During self-exclusion from Casinova Casino, we remove you from all promotional mailing lists and disable your ability to open a new account under the same or similar identity for the duration of the exclusion period.
Comparing Our Control Options
| Tool | Duration | Reversible? |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Lowering: immediate. Raising: 24-hour delay |
| Loss / Wager Limit | Daily / Weekly / Monthly | Lowering: immediate. Raising: 24-hour delay |
| Cooling-Off Period | 24 hours - several weeks | Cannot be reversed early |
| Self-Exclusion | 6 months - permanent | Cannot be reversed until period ends |
Keeping Gambling in Perspective
We want every player who joins us at Casinova to treat their bankroll as an entertainment budget, not as a source of income. Our Casinova Casino games - whether it's our slots, live tables, or sportsbook - are built for fun, and the outcome of every spin, hand, or bet is determined by chance. No strategy guarantees a win, and no amount of play increases your odds over time.
We recommend a few simple habits that many of our players find helpful:
- Set a budget before you start playing and stick to it
- Never gamble with money needed for essentials like rent, bills, or food
- Avoid playing when you're stressed, upset, or under the influence of alcohol
- Take regular breaks, even during a winning streak
- Balance your time at Casinova with other hobbies and social activities
Support Organizations
If you feel that gambling has started to affect your life, relationships, or finances, we at Casinova Casino strongly encourage you to reach out to independent organizations that specialize in supporting people with gambling concerns. These services are confidential, and many offer free helplines, chat support, and counseling:
- BeGambleAware - www.begambleaware.org
- GamCare - www.gamcare.org.uk
- Gambling Therapy - www.gamblingtherapy.org
- Gamblers Anonymous - www.gamblersanonymous.org
These organizations are not affiliated with our Casinova platform, but we point our players toward them because we believe getting the right help matters more than anything else. You can also use software tools such as Gamban or BetBlocker to block access to gambling sites across all your devices if you need extra reinforcement.
Protecting Minors
We at Casinova Casino are committed to preventing underage access to our site. If you share a computer, tablet, or phone with a minor, we recommend installing parental control software such as NetNanny or CyberSitter to restrict access to gambling websites. Our registration process requires full identity verification, and we may suspend any account where we suspect the player is underage until documentation confirming their age is provided.
Contacting Our Team
If you'd like to discuss any of the tools mentioned above, adjust your account settings, or simply talk to someone about your gaming habits, our Casinova support team is available around the clock. Reach out to us anytime - we're here to help, not to judge.
- Live Chat: 24/7 through our website
- Email: support@casinova.com
- Account Settings: Responsible Gaming section in your Casinova profile
FAQ
How do I set a deposit limit on my Casinova account?
Log in to your account, open the Responsible Gaming section under settings, and choose your preferred daily, weekly, or monthly deposit limit. Lower limits apply instantly, while increases take effect after a 24-hour cooling-off period.
Can I reverse self-exclusion early at Casinova Casino?
No. Once self-exclusion is activated, it cannot be cancelled before the chosen period ends. This is intentional and designed to give the tool real protective value.
Is Casinova only for adults?
Yes. Our platform is strictly for players who meet the legal gambling age in their country of residence, and we verify this during account registration and the KYC process.
Does Casinova Casino charge a fee for using responsible gaming tools?
No, all responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion, are completely free to use at any time.
What happens to my bonuses if I self-exclude?
Any active bonus, along with associated winnings tied to wagering requirements, is voided when you activate self-exclusion or a cooling-off period on your Casinova account.
Content updated: September 29, 2026